SHIPPING POLICY

Last Updated: 1 June 2026

At Muscle Up, we aim to process and deliver your order as quickly and safely as possible. This Shipping Policy outlines how orders are shipped, delivered and handled.

1. SHIPPING LOCATIONS

Muscle Up currently ships to addresses within Australia. We do not currently offer international shipping. If international shipping becomes available, eligible destinations will be displayed during checkout.

2. ORDER PROCESSING

Orders are generally processed within 1 to 3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, sales events, or public holidays, processing times may be longer.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

Delivery location
Product dimensions
Product weight
Shipping method selected

Shipping charges will be displayed before you complete your purchase.

4. LARGE AND HEAVY EQUIPMENT

Many gym equipment products are bulky or heavy and may require specialised freight services. This may include:

Power racks
Functional trainers
Weight benches
Barbells
Weight plates
Cable machines
Cardio equipment

Additional freight charges may apply to certain locations and products. If this occurs, we will contact you before dispatching your order.

5. DELIVERY TIMEFRAMES

Estimated delivery timeframes are:

Location	Estimated Delivery Time
Metro Areas	2–7 Business Days
Regional Areas	5–10 Business Days
Remote Areas	7–14 Business Days

6. DELIVERY REQUIREMENTS

Customers are responsible for ensuring:

The shipping address is accurate
Delivery access is suitable for large items
Contact details are correct
Someone is available to receive the order if required

Failed delivery attempts may result in additional delivery charges.

7. AUTHORITY TO LEAVE

If you provide authority for a courier to leave your order unattended, Muscle Up is not responsible for loss, theft or damage occurring after delivery has been confirmed by the courier.

8. ORDER TRACKING

Where available, tracking information will be provided once your order has been dispatched. Tracking updates are managed by the shipping carrier and may take time to appear after dispatch.

9. DELIVERY DELAYS

While we work with reputable freight and courier partners, delivery delays may occur due to:

Weather conditions
Public holidays
High shipping volumes
Carrier delays
Natural disasters
Circumstances beyond our reasonable control

Muscle Up is not liable for delays caused by third-party carriers.

10. DAMAGED DELIVERIES

If your order arrives damaged, you must contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the damaged item
Photos of the packaging
A description of the issue

We will assess the matter and arrange an appropriate resolution where required under Australian Consumer Law.

11. MISSING OR LOST ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the carrier to investigate the shipment and provide updates.

12. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information at checkout. Muscle Up is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

13. OWNERSHIP AND RISK

Ownership of products passes to the customer once full payment has been received. Risk in the products passes to the customer upon delivery to the nominated delivery address.

14. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Muscle Up

Email: [email protected]

Website: https://muscleup.au

Address: 126 Canterbury Rd, Bayswater North, VIC 3153, Australia