REFUND POLICY

Last Updated: 1 June 2026

At Muscle Up, we want you to be satisfied with your purchase. This Refund Policy outlines your rights and our obligations regarding returns, refunds, replacements and exchanges.

This policy operates in accordance with the Australian Consumer Law (ACL).

1. CHANGE OF MIND

We do not offer refunds for change of mind purchases. Please choose carefully before completing your order. At our discretion, we may offer a store credit or exchange for unused products that:

Are returned within 14 days of delivery
Remain unused and in original condition
Include original packaging and accessories
Are accompanied by proof of purchase

Shipping costs for change of mind returns are the responsibility of the customer.

2. FAULTY, DAMAGED OR INCORRECT PRODUCTS

You may be entitled to a replacement, repair or refund if a product:

Is faulty or defective
Arrives damaged
Is significantly different from its description
Does not perform as reasonably expected
Is incorrectly supplied

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with:

Your order number
A description of the issue
Photographs showing the fault, damage or incorrect item

We may require the product to be returned for inspection before approving a remedy.

3. AUSTRALIAN CONSUMER LAW

This policy operates in addition to any rights and remedies available under Australian Consumer Law. Where required by law, Muscle Up will provide remedies in accordance with Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any consumer rights that cannot be excluded under applicable legislation.

4. RETURN CONDITIONS

To be eligible for a return, products must:

Be safely packaged for transport
Include all supplied parts and accessories
Include proof of purchase

We reserve the right to refuse returns that do not meet these requirements where permitted by law.

5. NON-RETURNABLE ITEMS

Unless required under Australian Consumer Law, we do not accept returns for:

Products damaged through misuse
Products modified after delivery
Products damaged due to incorrect assembly
Normal wear and tear
Clearance or final sale items marked as non-returnable

6. RETURN SHIPPING

Where a return is approved due to a fault, damage, or our error, Muscle Up will arrange return shipping or reimburse reasonable return shipping costs. For change of mind returns approved at our discretion, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable unless required by Australian Consumer Law.

7. REFUND PROCESSING

Approved refunds will be issued to the original payment method used for the purchase. Refunds are generally processed within 5 to 10 business days after approval. Processing times may vary depending on your bank or payment provider.

8. ORDER CANCELLATIONS

Orders may only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

9. CONTACT US

For refund, return or warranty enquiries, please contact us:

MUSCLE UP

Email: [email protected]

Website: https://muscleup.au

Address: 126 Canterbury Rd, Bayswater North, VIC 3153, Australia